Privacy Policy

This policy applies to the site: https://planivore.app/en/

Date of last update: October 29, 2024

Your privacy is of the utmost importance to planivore application inc, which is responsible for this site.

The purpose of this privacy policy is to explain to you:

How your personal information is collected and processed. Personal information includes any information that may identify you. This includes your first and last name, your age, your postal address, your e-mail address, your location and your IP address. "Personal information" is also used synonymously with "personal data" within the meaning of European Regulation 2016/679;
What are your rights regarding this information;
Who is responsible for processing the personal information collected and processed?
To whom this information is transmitted;
Eventually, the site's policy on cookies.

This privacy policy supplements the General Terms and Conditions of Use, which you can consult at the following address:

https://planivore.app/en/terms-and-conditions/

1. COLLECTION OF PERSONAL INFORMATION

We collect the following personal information:

Last name
First name
Postal address
Postal code
E-mail address
Telephone/fax number
Credit card number

The personal information we collect is gathered through the collection methods described below, in the "Forms and collection methods" and following sections.

2. FORMS AND METHODS OF COLLECTION

Your personal information is collected through the following methods:

Website registration form
Order form
Opinion poll

We use the information collected for the following purposes:

Information/promotional offers
Statistics
Contact
Website management

3. INTERACTIVITY

Your personal information is also collected through the interactivity that may be established between you and our Web site. This information is collected in the following ways:

Correspondence

We use the information collected for the following purposes:

Statistics
Contact
Website management

4. LOG FILES AND COOKIES

We collect certain information through log files and cookies. These files enable us to process statistics and traffic information, facilitate navigation and improve the service for your convenience.

Under the General Data Protection Regulation (European Regulation 2016/679), for the use of cookies involving the storage and analysis of personal information, your consent is necessarily requested.

Furthermore, this consent is considered valid for a maximum period of thirteen (13) months. At the end of this period, we will again ask for your authorization to store cookies on your hard drive.

a) Description of cookies used by the site

This mainly consists of the following information:

IP address
Operating system
Visited pages and requests
Time and day of connection

The use of such files enables us to achieve the following objectives:

Improved service and personalized welcome
Creation of personalized consumer profiles
Statistical studies

When browsing the site, third-party cookies may be stored. In particular, these are the following third parties:

Stripe

These sites have their own privacy policies and terms and conditions of use, which may differ from ours. We invite you to consult the privacy policies and general terms of use of these sites.

b) Opposition to the use of cookies by the site

You may refuse the use of cookies by configuring your browser.

If you decide to deactivate cookies, you will then be able to continue browsing the site. However, any malfunction of the site caused by this manipulation cannot be considered to be our fault.

5. SHARING OF PERSONAL INFORMATION

We will not sell or otherwise market the personal information we collect. However, we may share such information with third parties for the following purposes:

Fulfilling orders

6. RETENTION PERIOD FOR PERSONAL INFORMATION

The data controller will keep all personal data collected on the site's computer systems under reasonable security conditions for a period of : 10 years.

7. HOSTING OF PERSONAL INFORMATION

Our site is hosted by : Planet Hoster, whose head office is located at the following address:

4416 Rue Louis-B.-Mayer, Laval, QC H7P 0G1

The host can be contacted at the following telephone number: 1 844-629-6753.

The information we collect and process is exclusively hosted and processed in Canada.

This transfer of personal information outside the European Union is justified because the registered office or principal address of the entity owning the site is located there.

8. PERSONAL DATA CONTROLLER

a) The data controller

The person responsible for processing personal information is : Alexandre Jalbert. He can be contacted as follows:

If you have any questions about this Privacy Policy, please contact us by e-mail at info@planivore.app.

The data controller is responsible for determining the purposes and means of processing personal data.

b) Obligations of the data controller

The person responsible for processing personal information undertakes to protect the personal information collected, not to pass it on to third parties without your knowledge, and to respect the purposes for which the information was collected.

In addition, the party responsible for processing personal information undertakes to notify you in the event of rectification or deletion of personal information, unless this would entail disproportionate formalities, costs or steps.

In the event that the integrity, confidentiality or security of your personal information is compromised, the data controller undertakes to inform you by any means necessary.

9. RIGHT OF OBJECTION AND WITHDRAWAL

You have the right to object to the processing of your personal information by the site ("right of objection"). You also have the right to request that your personal data no longer appear, for example, on a mailing list ("right of withdrawal").

In order to object to the processing of your personal information or to request the withdrawal of your personal information, you must follow the following procedure:

Please contact us via the following e-mail address: vieprivee@planivore.app or by telephone at +1 514-248-2228.

10. RIGHT OF ACCESS, RECTIFICATION AND DELETION

You may access, update, modify or request the deletion of your personal information by following the procedure set out below:

Please contact us via the following e-mail address: vieprivee@planivore.app or by telephone at +1 514-248-2228.

If you have one, you have the right to request the deletion of your personal space by following the procedure below:

Please contact us via the following e-mail address: vieprivee@planivore.app or by telephone at +1 514-248-2228.

11. GENERAL PRINCIPLES GOVERNING THE COLLECTION AND PROCESSING OF PERSONAL INFORMATION UNDER EUROPEAN REGULATION 2016/679

In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of your personal information complies with the following principles:

Lawfulness, fairness and transparency: your personal information may only be collected and processed with your consent. Whenever personal information is collected, it will be indicated that your personal information is being collected and for what purposes your personal information is being collected;
Limited purposes: personal information is collected and processed to meet one or more of the purposes identified in this privacy policy;
Minimization of the collection and processing of personal information: only the personal information necessary for the proper fulfillment of the purposes pursued by the site is collected;
Keeping personal information to a minimum: personal information is kept for a limited period of time, of which you are informed;
Integrity and confidentiality of personal information collected and processed: the person responsible for processing personal information undertakes to guarantee the integrity and confidentiality of the personal information collected.

In order to be lawful, and in accordance with the requirements of Article 6 of European Regulation 2016/679, personal information may only be collected and processed if it complies with at least one of the conditions listed below:

You have expressly consented to the processing;
Processing is necessary for the performance of a contract;
Processing is required to comply with a legal obligation;
Processing is necessary to protect your vital interests or those of another natural person;
Processing may be necessary for the performance of a task carried out in the public interest or in the exercise of official authority;
The processing and collection of personal information is necessary for the legitimate and private interests pursued by the party responsible for processing the personal information or by a third party.

12. ADDITIONAL RIGHTS UNDER EUROPEAN REGULATION 2016/679

In accordance with European regulations concerning the processing of personal information, you also have the rights listed below.

In order for the data controller to process your request, you must provide the following information: your first and last name, your e-mail address and, if applicable, your account number, personal space number or subscriber number.

The data controller is obliged to reply within a maximum of thirty (30) days.

a) Right to portability of personal information

You have the right to request the portability of your personal information, held by the site, to another site, by complying with the following procedure:

Please contact us via the following e-mail address: vieprivee@planivore.app or by telephone at +1 514-248-2228.

b) Right not to be subject to a decision based exclusively on an automated process

In accordance with the provisions of European Regulation 2016/679, you have the right not to be subject to a decision based exclusively on an automated process if the decision produces legal effects concerning you or significantly affects you in a similar way.

c) Right to appeal to the competent authority

In the event that the data controller decides not to respond to your request and you wish to challenge this decision, or if you believe that one of your rights listed above has been infringed, you have the right to refer the matter to any competent court.

13. SECURITY

The personal information we collect is kept in a secure environment. The people working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

SSL (Secure Sockets Layer) protocol
Access management - authorized person
Access management - person concerned
Automatic backup
Login/password
Firewalls

We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, there is always a degree of risk involved when using the Internet to transmit personal information.

14. PERSONAL INFORMATION OF MINORS UNDER REGULATION 2016/679

In accordance with the provisions of Article 8 of Regulation 2016/679, only minors aged 15 or over may consent to the processing of their personal information.

If you are a minor under the age of 15, the consent of a legal representative will be required in order for personal information to be collected and processed.

We reserve the right to verify by any means that you are over 15 years of age, or that you have obtained the consent of a legal representative before browsing the site.

15. CONDITIONS FOR MODIFYING THE PRIVACY POLICY

This privacy policy may be consulted at any time at the address below:

https://planivore.app/en/confidentiality-agreement/

We reserve the right to modify it in order to ensure its compliance with current legislation.

Consequently, you are invited to consult this privacy policy regularly in order to keep up to date with the latest changes.

16. ACCEPTANCE OF PRIVACY POLICY

By browsing the Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms, particularly with respect to the collection and processing of your personal information and the use of cookies.

17. LEGISLATION

We undertake to comply with the legislative provisions set out in:

Act respecting the protection of personal information in the private sector, RLRQ c P-39.1; and/or

Personal Information Protection and Electronic Documents Act, LC 2000, c 5 ; and

General Data Protection Regulation, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46EC (General Data Protection Regulation) 2016/279.