Optimization of Strategic Planning Monitoring and Action Projects of the City of Drummondville

Case Studies
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Drummondville: A City of Innovation

Drummondville, in the heart of Quebec, stands out for its dynamism and commitment to innovation. The city combines economic growth with sustainable development through initiatives in renewable energy, resource management, and urban mobility. Its residents enjoy a high quality of life enriched by cultural and recreational activities, making Drummondville a model of modernity and a great place to live.

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Challenges Encountered

Difficulties in tracking the directions and objectives of the strategic plan

Inefficiency in tracking the progress of projects, plans, and strategic planning

Information not available in a timely manner (manual dashboard)

Difficulty in communication and interdepartmental coordination

Manual entry and calculation of performance and progress indicators

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Initial Need

  • Simplify and standardize the processes for tracking strategic planning and cross-cutting plans.
  • Obtain the necessary information for timely decision-making.
  • Engage managers in achieving our objectives.
  • Improve interdepartmental coordination.
  • Enhance operational efficiency.
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Deployed Solution

Planivore's Response to Municipal Challenges

Strategic Plan
in Collaborative Mode

Tracking and Execution of Strategic Plans and Action Plans

Interdepartmental
Collaboration

Allows for assigning stakeholders, adding notes and documents

Real-Time Tracking
and Measurement of Results

Visual indicators to easily track goal discrepancies

Action Plans
and Project Management

Flexible management of actions, whether linked to the strategic plan or not

Generation
of Custom Reports

Accountability for committees and councils

Security and Innovation of Planivore

Enhanced Security
and SSO

Single Sign-On via Microsoft for secure and simplified access

Advanced Permissions
Management

Granular control of access rights to each of the plans

Scalable and Flexible
Solution

Planivore adapts to the unique needs of municipalities

Integration with
Microsoft Planner and Teams

Facilitating the tracking of action plans

Upcoming AI
Integration

To analyze strategic plans and provide relevant and actionable recommendations.

Generated Outcomes and Results

Short / Medium-Term Benefits and Advantages that the New Tool/Process Could Bring

  • Improved coordination/collaboration among teams
  • Smoother communication between collaborators and between managers and the management team
  • Increased visibility on ongoing projects – improved decision-making
  • Timely access to information
  • Identification and mitigation of risks
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Experience Planivore

"Thanks to Planivore, we were able to optimize the tracking of our strategic planning with a user-friendly tool perfectly suited to our needs. Their team stands out for its attentiveness and commitment to offering tailored solutions, greatly facilitating our work. The service is impeccable, and the tool's implementation was smooth and efficient."

Caroline Fullum, B.Sc. - Strategic Advisor City of Drummondville

Learnings and Recommendations

  • Analysis of Organizational Needs
  • Stakeholder Engagement
  • Training and Support
  • Continuous Feedback and Adjustments
  • Human-Centered Change
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Collaborate with Tool Vendors

The goal of the new tool/process is to simplify operations in the medium term through the automation of certain tasks. Therefore, our needs and objectives must be clear from the outset, from both the City and the vendor.

Continuous Improvements

The platform adapts and evolves according to the changing needs of municipalities, ensuring ongoing relevance.

Recommandations

Adopt a gradual approach (small steps technique) to change management by implementing it team by team or plan by plan to facilitate adoption.

Technical Hurdles

  • Improved coordination/collaboration among teams
  • Smoother communication between collaborators and between managers and the management team
  • Increased visibility on ongoing projects – improved decision-making
  • Timely access to information
  • Identification and mitigation of risks
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